Privacy Policy

hoki33 ("we", "us", or "our") operates the online betting platform accessible at https://hoki33.cam (the "Platform"). We are committed to protecting and respecting the privacy of all individuals who visit our Platform or use our services.

This Privacy Policy describes the types of personal information we collect, how we use that information, with whom we share it, and the choices available to you regarding our use of your information. This Policy also describes the measures we take to safeguard your personal data and how you can contact us about our privacy practices.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy. By accessing the Platform or registering an account with hoki33, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

hoki33, the operator of the Platform, acts as the data controller for the personal information collected through the Platform. As data controller, we determine the purposes for which and the manner in which your personal data is processed.

We are committed to processing your personal information in accordance with applicable international data protection laws and regulations, including principles derived from the General Data Protection Regulation (GDPR) and other relevant privacy frameworks.

For any questions or concerns regarding the processing of your personal data, you may contact our Data Protection Officer at the email address provided in Section 14 of this Privacy Policy.

hoki33 collects several categories of personal information to provide, maintain, and improve our services. The types of data we collect include:

Account Registration Information:

• Full legal name as it appears on your government-issued identity document
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number (Indonesian number required for account verification)
• Residential address (city, province, postal code)
• Username and password (encrypted and stored securely)

Identity Verification (KYC) Documents:

• Indonesian National Identity Card (KTP) or equivalent government-issued photo ID
• Proof of address documents (utility bills, bank statements)
• Payment method ownership verification documents
• Selfie photographs for enhanced verification where required

Financial Information:

• Bank account details (BCA, BRI, BNI, Mandiri account numbers and names)
• E-wallet account identifiers (OVO, DANA, GoPay, ShopeePay)
• Transaction history (deposits, withdrawals, bet settlements)
• Payment method preferences

Usage and Technical Data:

• IP address and geolocation data
• Device information (operating system, browser type, device model)
• Betting history and gaming activity logs
• Platform interaction data (pages visited, features used, session duration)
• Communication records with customer support

Marketing Preferences:

• Consent status for promotional communications
• Language and communication preferences
• Bonus and promotion participation history

hoki33 processes your personal information for the following purposes:

Account Management & Service Provision:

• To create and maintain your player account
• To process deposits, withdrawals, and bet settlements
• To verify your identity and comply with Know Your Customer (KYC) obligations
• To provide customer support and respond to your inquiries
• To process bonus claims and apply wagering requirements

Legal & Regulatory Compliance:

• To verify that you meet the minimum age requirement of 21 years
• To comply with anti-money laundering (AML) regulations
• To prevent fraud, collusion, and prohibited activities
• To maintain records as required by our gaming license
• To respond to lawful requests from regulatory authorities

Platform Security & Integrity:

• To detect and prevent security threats, unauthorized access, and fraudulent transactions
• To monitor for suspicious betting patterns and bonus abuse
• To enforce our Terms & Conditions and platform rules
• To protect the integrity of games and betting markets

Service Improvement & Analytics:

• To analyze platform usage patterns and improve user experience
• To develop new features and optimize existing services
• To conduct internal research and statistical analysis
• To test and troubleshoot technical issues

Marketing & Communications (With Your Consent):

• To send promotional offers, bonus notifications, and platform updates
• To provide personalized recommendations based on your gaming preferences
• To inform you about new games, features, and special events
• To conduct customer satisfaction surveys

Under applicable data protection laws, we must have a lawful basis for processing your personal information. hoki33 processes your data based on the following legal grounds:

Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you when you register an account and use our services. This includes account creation, payment processing, game provision, and customer support.

Legal Obligation: Processing is required to comply with legal and regulatory obligations imposed on us as a licensed gaming operator, including age verification, KYC procedures, anti-money laundering checks, and record-keeping requirements.

Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, service improvement, and internal analytics, provided these interests do not override your fundamental rights and freedoms.

Consent: Where required by law, we obtain your explicit consent before processing personal data for marketing communications, optional data collection, or cookie usage beyond strictly necessary purposes. You may withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

hoki33 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

Service Providers & Processors: We engage trusted third-party companies to perform services on our behalf, including payment processing (bank integrations, e-wallet APIs), identity verification services, hosting providers, customer support platforms, and security monitoring services. These providers are contractually obligated to use your data only for the specific services they provide to hoki33.

Gaming Software Providers: Your betting activity data may be shared with game developers and live casino providers (e.g., Pragmatic Play, Evolution Gaming, Microgaming) to the extent necessary for game operation, RNG verification, and dispute resolution.

Regulatory Authorities: We may disclose your information to gaming regulators, licensing authorities, and law enforcement agencies when required by law or when necessary to comply with legal processes, court orders, or regulatory investigations.

Fraud Prevention Networks: We may share limited information with industry fraud prevention databases and security networks to detect and prevent multi-accounting, payment fraud, and other prohibited activities across multiple gaming platforms.

Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

All third-party recipients are required to maintain appropriate technical and organizational measures to protect your personal data and to process it only in accordance with our instructions and applicable data protection laws.

hoki33 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content.

What Are Cookies? Cookies are small text files stored on your device when you visit our Platform. They help us recognize you on return visits, remember your preferences, and provide essential functionality.

Types of Cookies We Use:

• Strictly Necessary Cookies: Required for basic platform functionality including account login, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous information about how visitors use the Platform, helping us identify and fix technical issues and optimize performance.
• Functional Cookies: Remember your preferences such as language selection, username, and display settings to provide a personalized experience.
• Analytical Cookies: Help us understand user behavior, popular features, and navigation patterns to improve our services.

Managing Cookies: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features of the Platform, including account access and game functionality.

hoki33 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Active Accounts: While your account remains active, we retain all account information, transaction history, and gaming activity records to provide continuous service and maintain platform security.

Closed Accounts: After account closure, we retain your data for a minimum of five (5) years to comply with regulatory record-keeping obligations under our gaming license, anti-money laundering laws, and potential dispute resolution requirements. After this mandatory retention period, personal data is securely deleted or anonymized.

Financial Records: Transaction records, deposits, withdrawals, and bet settlement data are retained for seven (7) years in accordance with financial regulatory requirements and tax law obligations.

Marketing Data: If you have consented to receive marketing communications, we retain your contact information and preferences until you withdraw consent or close your account, whichever occurs first.

At the end of the applicable retention period, personal data is permanently deleted using secure data destruction methods that prevent recovery or reconstruction.

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you, including account details, transaction history, and usage records.
• Right to Rectification: If any personal information we hold is inaccurate or incomplete, you have the right to request correction or update of that data.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where there is no legitimate reason for us to continue processing it, subject to mandatory legal retention periods.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed information.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing of your personal data based on legitimate interests, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your account details and a clear description of your request. We will respond within 30 days of receiving a valid request.

Please note that certain rights may be subject to limitations based on legal obligations, regulatory requirements, or legitimate business needs. We will explain any such limitations when responding to your request.

hoki33 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Encryption: All data transmitted between your device and our servers is protected using 256-bit SSL/TLS encryption. Sensitive information such as passwords and payment details are encrypted at rest using advanced cryptographic algorithms.

Access Controls: Access to personal data is restricted to authorized personnel only, based on a need-to-know principle. All employees and contractors with access to personal data are bound by strict confidentiality obligations.

Infrastructure Security: Our servers are hosted in secure data centers with physical security measures including 24/7 surveillance, biometric access controls, and redundant power and network systems.

Regular Audits: We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.

Incident Response: We maintain an incident response plan to quickly detect, contain, and remediate any security breaches. In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by law.

While we employ comprehensive security measures, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us of any unauthorized account access.

hoki33 operates internationally, and your personal information may be transferred to, stored, and processed in countries outside Indonesia where our servers, service providers, or business partners are located.

These countries may have data protection laws that differ from Indonesian standards. However, we ensure that any international transfer of your personal data is subject to appropriate safeguards, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions recognizing equivalent levels of data protection
• Binding corporate rules for transfers within our corporate group
• Explicit consent where required by applicable law

All service providers and partners with access to your personal data are contractually required to implement equivalent security measures regardless of their location.

By using the hoki33 Platform, you acknowledge and consent to the international transfer of your personal information as described in this Privacy Policy.

The hoki33 Platform is intended exclusively for individuals who are at least 21 years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21.

If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete that information from our systems and permanently close any associated account.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal information to hoki33, please contact us immediately at [email protected] so we can take appropriate action.

Account holders are responsible for ensuring that no person under 21 years of age gains access to their account or uses the Platform through their credentials.

hoki33 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs.

Material changes to this Privacy Policy will be communicated to registered players via email to the address associated with your account or through a prominent notice on the Platform. We will also update the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of the Platform following the posting of changes constitutes your acceptance of those changes.

If you do not agree with any amendments to this Privacy Policy, you must immediately cease using the Platform and contact us to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

Email: [email protected]

Subject Line: Privacy Inquiry / Data Protection Request

When contacting us regarding your personal data, please include:

• Your full name as registered on your hoki33 account
• Your registered email address
• A clear description of your inquiry or request
• Proof of identity (for data access or deletion requests)

We aim to respond to all privacy-related inquiries within 30 calendar days. For urgent security matters, please use the "Live Chat" feature on the Platform for immediate assistance from our 24/7 Indonesian-speaking support team.